1. I have a question that isn’t covered in this FAQ. How can I get in touch with you?Give us a call on our customer service hotline (+8428 6675 8666) or send us an email (contact@taithong.com.vn) and we’d be more than happy to help. Our services hours are Monday to Friday, 08:00 AM to 5:30 PM (excluding public holidays).
  2. What are your opening hours and store locations?Head on over to our Store Locations page on our website and you’ll find opening hours and store location for all of our branches.
  3. What promotions and special offers do you have going on right now?You can check out Tai Thong’s latest promotions and special offers here: https://quatet.taithong.com.vn/en/promotion
  4. Do you have a product catalogue with all of your prices?We sure do—PDFs of our catalogs may be downloaded here:
  5.  https://quatet.taithong.com.vn/product-catalog
  6. How do I shop on your online store?
    1. Click or tap the menu in the top right hand corner of your screen and select which product category you’re interested in.
    2. Select the product you wish to purchase.
    3. When you have found what you are looking for, click or tap ‘Add to Cart’. When you’re finished shopping, click or tap the shopping bag icon in the top right hand corner of your screen and click or tap the ‘Checkout’ button.
    4. Select whether you would like to register or if you would prefer to checkout as a guest.
    5. Follow the instructions on the screen and enter your billing, shipping, and payment details and we’ll take care of the rest. Be sure to check your email inbox for important information regarding your order, including billing and delivery details.
    6. If you have any trouble, give us a call and we’ll be happy to help walk you through everything.
  7. Which credit cards do you accept on your online store?We accept all major credit cards, including Visa, Mastercard, and American Express. All prices are listed in VND. Prices on our website reflect the price of goods on the day of purchase.
  8. For international shipments, is tax included in prices listed on the website? 

    Prices listed on the website are not inclusive of taxes and duties that may be levied on international shipments for customers outside of Viet Nam. International customers are responsible for any taxies and duties that may be levied on their orders by customs in their respective countries. International shipments will be sent out with Post. Shipment costs will vary from country to country.

  9. Where can I find myTai Thong Fans membership number? 

    Open theTai Thong Fans app on your smartphone and tap the QR code in the upper right hand corner to view yourTai Thong Fans membership ID.

  10. Can I use my Tai Thong coupons when I shop on the website? 

    Tai Thong’s online store accepts only online-exclusive discount and promotion codes. Physical coupons such as cash vouchers, cake coupons, and e-coupons earned through theTai Thong Fans smartphone app may not be used with purchases made on Tai Thong’s online store.


Security & Technical Issues

  1. What browsers does the Tai Thong support?For Windows: Chrome, Edge, and Firefox.
    For MacOS: Chrome, Firefox, and Safari.
  2. What is a cookie?A cookie is a small file that can be placed on your device that allows us to recognise and remember you. It is sent to your browser and stored on your computer’s hard drive or tablet or mobile device. When you visit our sites, we may collect information from you automatically through cookies or similar technology, such as a tag, pixel, or other web beacon.
  3. How does Tai Thong use cookies?We use cookies in a range of ways to improve your experience on our site, including: keeping you signed in, understanding how you use our site and what items are added to your shopping cart, showing you products and services that are relevant to you. Tai Thong will never use cookies to access your personal or credit card information.  If you would like to learn more about cookies and how they are used, please click here.
  4. Will my personal information be kept confidential?Your personal information will be kept confidential. However, taithong.com.vn/ may provide your personal information to third parties, including:
    • Tai Thong MoonCake Company Limited (Tai Thong MoonCake) and any of its associated companies
    • Any contractor, agent, or service provider of Kee Way Bakery and persons related to administrative, data processing, financial, computer, telecommunications, payment, delivery, professional, after-sales, and other services.
  5. How will my personal information be used?

    We only require the minimum amount of personal information that is necessary to fulfill the purposes of your interaction with us. Your personal information will used in the following ways:

    • Enabling transactions and/or services to be carried out and executed.
    • Services provided in relation to transactions that include but are not limited to delivery and after-sales services, regardless of whether such services are provided by or through Tai Thong MoonCake or any other company.
    • Marketing existing and future Tai Thong MoonCake products and services
    • Conducting customer satisfaction surveys
  6. Where can I view the Tai Thong website’s privacy statement?Our privacy statement can be viewed here.
  7. Is it safe for me to pay by credit card over the internet?

    In order to provide safe and reliable online shopping services, our company adopts an online payment gateway system with Secure Sockets Layer (SSL) encryption technology. All personal data, including customer names, addresses, contact phone numbers, etc. are encrypted before being transmitted over the Internet/ This prevents unauthorized third parties from accessing your personal data.If you would like to view our security certificate information, right-click anywhere on the website and select Properties, then Certificate.